FOR INDIVIDUALS / Common inquiries
Common Inquiries
At GapCare, we’re revolutionizing virtual healthcare for chronic conditions, empowering individuals to take control of their health journey. Curious about how we make a difference? We’re here to answer your questions.
GapCare is a
comprehensive virtual health program that connects you with a team of
specialists and tools to support your health goals. By blending expert
coaching, smart health devices, and tailored learning plans, GapCare helps
you establish healthy habits for life.
Learn more here.
The GapCare program offers personalized tools and support to help you succeed in managing your health:
- Expert Health Coach: One-on-one guidance tailored to your needs.
- Smart Health Devices: Tools like blood pressure monitors and glucose meters synced to your GapCare account.
- Weekly Interactive Lessons: Covering physical, social, and psychological aspects of healthy living for self-management.
- Online Community: Connect with others facing similar health challenges for support and motivation.
Each GapCare program is structured around weekly health topics relevant to managing hypertension, diabetes, or weight. These topics may cover lifestyle modifications, tracking techniques, and strategies for effective condition management. Each week, you’ll receive:
- Interactive Lessons designed to focus on specific aspects of health management.
- Personalized Coaching from your dedicated health coach, who will help you integrate these insights into your daily routine.
- Customized Action Plans based on your individual health needs, addressing areas such as blood pressure control, glucose management, and weight goals.
The duration of GapCare programs
varies based on your health goals and coverage. Most participants stay
engaged in the program for at least one year, ensuring they receive
consistent support to achieve lasting health improvements.
GapCare’s programs are designed for individuals
with evolving health needs, including those with prediabetes, diabetes,
hypertension, high cholesterol, overweight, obesity, anxiety, and
depression. Check your plan details to see if you’re eligible.
Yes,
adult dependents (18+) covered under a qualifying health plan may be
eligible. Refer to your health plan documents for more information.
- Verify Coverage: Visit the GapCare website to confirm your coverage.
- Check Clinical Eligibility: Complete a brief application with your health details.
- Account Setup: Once accepted, create your account, set up your profile, and get paired with a health coach and peer group.
For Diabetes, Hypertension, or Prevention: You’ll receive an email with further instructions. Once you set up your account, your group kicks off in a few weeks.
Your GapCare journey
begins on the Sunday your group kicks off. This day, the full program
experience becomes available to you. Although you’re not required to log
in that day, it’s recommended to get familiar with your group, coach, and
program tasks. Start with activities like weighing in, tracking food, and
completing lessons. Explore your home page for group details and check
your progress page to monitor your health data and motivations.
Yes, every member in the Diabetes, Hypertension, and Prevention
programs receives ongoing support from a dedicated GapCare health coach
who guides them throughout their health journey. This coach provides
personalized, long-term assistance, helping members build sustainable
healthy habits and overcome obstacles. For those in the Treatment track of
the Joint & Muscle Health program, members are paired with a licensed
physical therapist who offers continuous guidance and tailored adjustments
to help them achieve their joint and muscle health goals.
You can
communicate with your GapCare health coach through the in-app group board
and private messaging. Your coach is there to provide guidance and support
throughout the program. GapCare encourages members to take the lead in
shaping their relationship with the coach, as each member has unique needs
and expectations from this coaching experience.
GapCare’s care team includes Medical Doctors, Nurse Practitioners,
Physician Assistants, Registered Nurses (RNs), Licensed
Vocational/Practical Nurses (LVNs/LPNs), and Certified Medical Assistants
(CMAs), all registered and qualified healthcare professionals.
Unlike Omada’s trained coaches, GapCare offers direct access to
registered doctors and nurses, ensuring a higher level of medical
expertise and personalized care.
Yes, all of GapCare’s team members are
licensed and registered healthcare professionals, ensuring quality care
and support.
You’ll be matched with others who share
similar health goals. Together, you can engage through a conversation
board, where you share thoughts, ask questions, and support each other,
guided by a licensed health professional.
Yes, a registered health
professional will be part of your group, offering guidance, answering
questions, and ensuring you have a positive experience.
Yes, you’ll have the
option to join topic-based communities that match your interests.
GapCare provides a digital scale in the Welcome Kit for users in eligible
programs. This scale connects wirelessly to your GapCare account,
automatically transmitting your daily weigh-ins to your private profile,
where your progress can be tracked. The scale is pre-configured to use a
cellular network, meaning it doesn’t require Wi-Fi or any setup on your
part, making it convenient and easy to use.
Yes, GapCare
offers connected devices for members who need to self-monitor their blood
pressure and blood glucose. These devices are included based on clinical
recommendations, ensuring you have the necessary tools to manage your
condition effectively. This data is then used to provide personalized
feedback from your healthcare provider, ensuring continuous support for
your health journey.
Yes, all the tools and devices
provided by GapCare during the program are yours to keep, even after the
program ends.
You should start using your GapCare tools, such as
the scale and monitoring devices for blood pressure and glucose, as soon
as your group officially begins the program. Regular use of these tools is
an essential part of tracking and managing your progress from the start of
your journey.
GapCare focuses on sustainable lifestyle changes, not
quick fixes. Each week, new lessons are released covering topics such as
nutrition, stress management, time management, and problem-solving. The
lessons are designed to be engaging, practical, and take about 15 minutes
per week, providing insights into developing healthier habits that fit
seamlessly into your daily life. Members can also access additional
resources and research for deeper learning.
GapCare doesn’t provide a strict
meal plan but instead encourages you to develop healthier eating habits
that suit your lifestyle. Through weekly lessons, food tracking, and
guidance from our registered care team, you’ll learn to make informed,
sustainable food choices. If you follow specific dietary restrictions for
cultural, religious, or medical reasons, our team will work with you to
adapt the lessons to your needs, helping you to achieve a balanced and
healthier lifestyle that fits seamlessly with your preferences.
Engaging in the GapCare program generally requires around 2-3
hours per week. This includes participating in lessons, interacting with
your care team, and implementing lifestyle changes. However, since the
program is flexible and online, you can fit it into your schedule in a way
that works best for you, making it easier to stay consistent and committed
to your health goals.
No, there
isn’t a specific time you need to log in on your first day or throughout
the GapCare program. You have the flexibility to complete daily and weekly
tasks at your convenience. The GapCare website and our Care Team is
accessible 24/7, allowing you to manage your health journey on your own
schedule.
We hope you find the GapCare program valuable, but we
understand that circumstances may change. If you need to cancel your
membership for any reason, simply reach out to us at support@gapcare.com,
and we’ll assist you with the cancellation process.
Your group members in
the GapCare program will have access to some basic information, such as
your first name, photo (if you upload one), hometown, and the introduction
note you write. They will also see your lesson completion status, your
posts on the group board, a progress bar showing weight change as a
percentage (not your actual weight), and when you last logged in. Your
health details remain private with your coach and care team.
GapCare is
committed to protecting your privacy with stringent security measures. As
a healthcare provider, GapCare follows all relevant privacy and data
protection laws, using top-tier physical, technical, and administrative
controls to safeguard your personal information. You can learn more about
how GapCare manages and protects your data by reviewing their Privacy
Policy and Terms of Use on their website.
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